How do I track my order?
You will receive an email with the tracking information within 1-4 business day after your purchase.
When will I receive my order?
• All orders are shipped within 1-4 business days, and we provide the tracking number via email.
• ETA depends on the country. It is 2-6 business days after the order is shipped. Please take into account that this time might be affected by your country's customs process.
• We ship all orders with DHL.
• ETA depends on the country. It is 2-6 business days after the order is shipped. Please take into account that this time might be affected by your country's customs process.
• We ship all orders with DHL.
Do you have expedited shipping?
• Yes, we offer an Express 2-day service and a Next-day service at the checkout. The price depends on the state. You can see accurate fees at the checkout.
• This service can not be requested or paid after the order is placed.
• Orders placed Monday to Friday before 12 pm EST are shipped the same day. Orders placed after 12 pm EST or on Saturdays, Sundays, or Holidays are shipped the next business day.
• This service can not be requested or paid after the order is placed.
• Orders placed Monday to Friday before 12 pm EST are shipped the same day. Orders placed after 12 pm EST or on Saturdays, Sundays, or Holidays are shipped the next business day.
Where do you ship from?
We ship directly from our warehouse at Medellín, Colombia.
Can I cancel or modify my order prior to shipping?
To request an address change, an order modification or an order cancellation, please contact us as soon as possible at customercare@aguabendita.com.co and provide the complete and detailed new address. Please take into account that this request must be placed from the same email address that issued the purchase.
Our Customer Care team will do everything possible to correct the delivery address and keep you posted about it. However, this will always depend on the order status, and Agua Bendita cannot guarantee the change will be successfully applied.
In 1-2 business days, our customer care team will confirm, depending on the order status, if it was possible to successfully complete your request.
Our warehouse team always tries to ship your order as soon as possible, so it may not always be possible to issue a cancellation. In that case, once you receive your package, you can request a return (at your own expense) here.
Our Customer Care team will do everything possible to correct the delivery address and keep you posted about it. However, this will always depend on the order status, and Agua Bendita cannot guarantee the change will be successfully applied.
In 1-2 business days, our customer care team will confirm, depending on the order status, if it was possible to successfully complete your request.
Our warehouse team always tries to ship your order as soon as possible, so it may not always be possible to issue a cancellation. In that case, once you receive your package, you can request a return (at your own expense) here.
Can I return my order?
We have a 30-days return policy. Items must be unworn and returned in the original package. For more information, please click here.
When will I receive my refund?
Your refund will be issued to your original payment method, and it can take 10-15 business days after your return package arrives at our warehouse. You will receive an email confirmation once your refund is processed. Shipping fees, taxes, and duties are non-refundable.
What are our customer service hours?
Our customer care team is available:
• Monday to Thursday: 8 AM to 6 PM (Colombian time) except local holidays.
• Friday: 8 AM to 5 PM (Colombian time) except local holidays.
Your requests might take up to 1 business day to be attended.
• Monday to Thursday: 8 AM to 6 PM (Colombian time) except local holidays.
• Friday: 8 AM to 5 PM (Colombian time) except local holidays.
Your requests might take up to 1 business day to be attended.