If you would like to exchange or return for any reason Click here, you’ll have 30 days after you received the order to applied.

All item(s) must be returned in the original package and must have the same conditions in which they were received, including parts, accessories, and labels attached to it without alteration, unwashed, unstained, damaged free, and unused.

Agua Bendita reserves the right to deny a refund or exchange if items have been worn, soiled, laundered or altered in any way.

Currently we don't offer exchanges. However, you can return for store credit or a refund.

Ship your return to the provided address at the end of the return form. You will assume the expenses incurred in the return transport logistics to Agua Bendita facilities.

We recommend you return the product with a traceable carrier.

Email our customer care team at customercare@aguabendita.com.co and provide your name, order number, tracking number, and the carrier you used to return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if your request has been approved or rejected for refund.

If your requested is approved, then your refund will be processed and a credit will automatically be applied to the original method of payment, within 15 business days.
The exchange will be determined to the product availability once the order arrived.

Applies only for purchases made through this website www.aguabendita.com All refunds will be issued as store credit (valid for 6 months) or directly to the payment method. Agua Bendita may agree to refund you to a PayPal account, our stripe account in case the original payment method is no longer available. Refunds will be issued in the following cases:
• Returned items: Up to 30 calendar days after the product is received by Agua Bendita.
• Warranty - Defective items: Up to 30 calendar days after the product is received by Agua Bendita, when the customer request a refund instead of an exchange product.
• Unavailable inventory: Up to 5 business days after the order was placed. The customer will be notified and refunded as soon as possible.
• Cancelled orders: Up to 5 business days after the customer requested the cancellation. *Subject to the order internal status.
• Incomplete order shipped: Up to 5 business days after the customer informed about the issue; when the customer request a refund instead of a new shipment.
All refunds require a previous contact to our customer care team by filling the return form here, or for all other cases, emailing us at customercare@aguabendita.com.co or sending a WhatsApp message to +57 3146277470. Our support team will indicate the steps to follow to give your money back.

Remember you’ll have 90 days before you received the order.
Once your damaged item is received and inspected, we will send you an email to notify you that we have received your order and if your request has been approved or rejected for refund.
Any warranty claim must be analyzed by the area in charge, which will determine the origin or not of a quality issue (after analyzing the property object of the claim). An answer will be given within the next fifteen (15) business days.
You may request a refund or store credit (subject to inventory availability) if the item(s) present any of the following criteria of non-conformity in quality:

Non-conformity in the stamping:
● Bad stamping.
● Moved or overlaid print.
● Stamping with voids.
● Print with spots.

Non-conformity in the confection:
● Broken or perforations.
● Loose seams.
● Collected seams.
● Elastic without adjustment.
● Elastic gathered.
● Measurements that do not fit the size.
● Threads busted.
● Defective snaps or zippers.
● Seamless seams.

Non-conformity on the fabric:
● Motes.
● Color migration.
● Solid fabric.
● Burst fibers.
If your requested is approved, then your refund will be processed and a credit will automatically be applied to the original method of payment, within 15 business days.

For all other cases, and after determining the origin of the warranty service, the product will be addressed through repair. Agua Bendita will assume the shipping costs for exchanging through warranty. The term of availability of spare parts, products, supplies, and trained labor in case of repair request will be 30 days from the purchase date. The costs associated with a repair - not covered by warranty - will be borne by the customer.

After 90 days, we can, but are not required to, attempt to assist with repairs, including providing a replacement for some parts such as lost buttons, zippers, snaps, and laces, to the extent that these repair services are subject to the analysis of each case by the area in charge. However, we will not provide a product replacement or refund after 90 days.